Remote IT Support
Your team calls, emails, or chats with us about any technology problem, and we fix it.
Price
$100 per user per month
Monthly, billed monthly. Prices valid for US customers. Price list 2026-10, effective October 21, 2026.
What It Is
Your team calls, emails, or chats with us about any technology problem: a printer, a password, a slow laptop, a new hire. We fix it remotely while you watch.
A named primary engineer looks after you, and they learn how your business works.
What It Does For You
Your team stops losing hours to technology problems, and you stop being the IT person.
Who It Is For
A business that wants one number and one phone call for IT problems.
What Is Included
- Unlimited tickets by email, portal, phone, and chat.
- Remote control of a device, with the person's consent.
- New-hire setup and offboarding when someone leaves.
- License administration.
- Calls with your internet provider and software vendors on your behalf.
- A named primary engineer.
- A monthly report.
What Is Not Included
- On-site visits, which we quote by the hour in the Houston metro.
- Hardware.
- Projects longer than 4 hours, which we quote.
- After-hours work, except for business-stopping problems.
Service Levels
Drafted for owner approval.
- First response to a business-stopping problem24/7
- 15 Minutes
- Target resolution of a business-stopping problem
- 4 Hours
- A business-stopping problem gets a first response within 15 minutes and a target resolution within 4 hours, 24 hours a day.
- Other priorities are answered within business hours: 7:00 am to 7:00 pm Central, Monday to Friday.
Questions
Is Support Really Unlimited?
Yes, for remote help by email, portal, phone, and chat. Projects longer than 4 hours are quoted.
Do You Come On Site?
Yes, in the Houston metro. On-site visits are billed by the hour.
How Fast Do You Respond?
A business-stopping problem gets a first response within 15 minutes, 24 hours a day. The service levels page has the full table.
Who Answers?
A named primary engineer who knows your setup.